Privacy Policy
[updated -30/11/2025]
ADVAY is committed to protecting your privacy and handling personal information in a responsible and transparent manner. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
ADVAY is committed to protecting your privacy and handling personal information in a responsible and transparent manner. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect limited personal information when you:Submit a website assessment or audit request
Complete a survey or feedback form
Contact us by email
Subscribe to updates or insights
This information may include your:
Name
Email address
Organisation or business details
Website URL
Other information you voluntarily provide through forms, messages, or surveys
We do not intentionally collect sensitive personal information unless you provide it voluntarily and it is necessary for a specific purpose.
Submit a website assessment or audit request
Complete a survey or feedback form
Contact us by email
Subscribe to updates or insights
This information may include your:
Name
Email address
Organisation or business details
Website URL
Other information you voluntarily provide through forms, messages, or surveys
We do not intentionally collect sensitive personal information unless you provide it voluntarily and it is necessary for a specific purpose.
2. How We Use Your Information
We use personal information only to:Respond to enquiries or requests
Deliver website assessments, audits, or related services
Improve our content, tools, and user experience
Conduct anonymised analysis for research or service improvement
Communicate relevant updates or insights (with your consent)
We do not sell, rent, or trade personal information.
Respond to enquiries or requests
Deliver website assessments, audits, or related services
Improve our content, tools, and user experience
Conduct anonymised analysis for research or service improvement
Communicate relevant updates or insights (with your consent)
We do not sell, rent, or trade personal information.
3. Surveys and Research
When surveys are conducted, responses are:Used to identify trends and general insights
Reviewed in aggregate, not at an individual level
Kept confidential unless otherwise stated
Participation is voluntary, and any published findings are anonymised.
Used to identify trends and general insights
Reviewed in aggregate, not at an individual level
Kept confidential unless otherwise stated
Participation is voluntary, and any published findings are anonymised.
4. Data Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.Information may be stored using secure systems and reputable third-party platforms (such as form or email tools) selected for their privacy and security standards.
Information may be stored using secure systems and reputable third-party platforms (such as form or email tools) selected for their privacy and security standards.
5. Third-Party Services
Our website may integrate with third-party tools (e.g. analytics, forms, or email services) to support functionality and performance. These providers may collect limited technical or usage data governed by their own privacy policies.ADVAY is not responsible for the privacy practices of external websites linked from our site.
ADVAY is not responsible for the privacy practices of external websites linked from our site.
6. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us at the email address below.
You may request access to, or correction of, the personal information we hold about you by contacting us at the email address below.
7. Cookies and Analytics
Our website may use basic cookies or analytics tools to understand usage patterns and improve performance. These do not personally identify visitors.
Our website may use basic cookies or analytics tools to understand usage patterns and improve performance. These do not personally identify visitors.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most recent version will always be available on this page.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most recent version will always be available on this page.
9. Contact Us
Terms of Service
Last Updated [30/11/2025]
1. Nature of our services
ADVAY provides advisory and implementation support only. We do not provide legal advice, formal accessibility certification, or NDIS compliance certification. Any guidance relating to accessibility (including WCAG principles) or NDIS practices is informational and practical, based on current standards and common expectations at the time of review.
2. Website assessments and audits
- Website assessments and audits:
- Reflect the website’s condition at the time of review
- Identify potential clarity, accessibility, and usability issues
- Provide practical improvement suggestions, not guarantees
- Final responsibility for implementation decisions and regulatory compliance remains with the service provider.
3. Client responsibilities
Clients are responsible for:
- Ensuring the accuracy of content describing their services
- Seeking legal, compliance, or specialist advice where required
- Reviewing and approving all changes before publication
- ADVAY does not publish or modify content without client approval.
4. Fees and engagement
Paid services are agreed in advance based on a defined scope, usually set out in a proposal or engagement email. Any work outside the agreed scope will be discussed and agreed before proceeding.
5. Limitation of liability
To the extent permitted by Australian law, ADVAY is not liable for any indirect or consequential loss arising from the use of our guidance or services. Where liability cannot be excluded, it is limited to the amount paid for the relevant service.
6. Intellectual property
All final deliverables become the property of the client once full payment is received. ADVAY may reference completed work in a general, non-confidential manner (for example, in a portfolio or case study) unless otherwise agreed with the client.
7. Governing law
These terms are governed by the laws of New South Wales, Australia.
Accessibility Statement
[Last Updated :30/11/2025]
ADVAY is committed to creating digital experiences that are accessible and inclusive for people of all abilities. Our websites are developed with consideration of the WCAG 2.2 Level AA standards and the Australian Government’s Digital Service accessibility expectations. We are continually working to enhance accessibility and usability across our platforms, though some areas may still present challenges.
If you experience any accessibility barriers or have feedback on how we can improve, please contact us at connect@advay.com.au.